Answering Common Questions
Q. Did you serve?
A. If you are not a TV station and have served our country, we offer a discount. Please call to discuss the discount we offer to vets.
Q. What are your rates?
A. They vary depending on the model number, very reasonable for the typical repair. Most of the time it's the same as the factory. Rates for older systems can be quoted over the phone.
Q. What is your turnaround time?
A. Usually same week unless parts/boards are ordered.
Q. Can I get expedited service?
A. Yes, we must know before your unit arrives, and it must be on the box. Rates can be discussed when you call.
Q. When is my credit card charged?
A. After the repair, when ready to ship.
Q. How do you ship?
A. Default is Federal express ground and express saver insured for $500, Or $300 no signature.
Q. Why was my belt clip replaced when it did not appear to be defective?
A. If the belt clip swivels because the index pin is worn, we will replace the clip.
Q. How long is your warranty?
A. 90 days on services performed.
Q. We accidentally sent the wrong antenna, and you sold us a new antenna?
A. We always want you ready to use your equipment, we will refund on a case by case basis. We find many VHF systems with UHF antennas because the user likes the smaller antenna, which will degrade performance.
Q. Can I get an estimate before repair?
A. Not really, when we initially set up your account we give a flat rate charge. Your description will help us furnish your estimate. We allow 25% latitude, as does the factory. An exact Estimate is not possible because parts are replaced as needed during alignment. We will call if the repair is over the initial estimate.
Q. The writing on my M185 mike is worn off, I thought you could make it like new?
A. When you call for service, tell us you want the top bezel replaced.
Q. Can I ship via Postal service?
A. Not my first choice, many times the USPS person does not wait more than 30 seconds, so your unit goes to the post office where it must be picked up. Poor tracking, handling is terrible. I would not want my equipment handled as they do.
Q. My 190 system has a bad transmitter, I know I dropped it; do I need to send the cube to you as well?
A. It’s always good engineering to check all units together, sometimes a frequency change needs to be done. Many units drift way out of specs over the years, and it’s more cost-effective for the pair. If you send a receiver or transmitter, we assume you want it aligned.
Q. Your invoice stated water damaged, not guaranteed, what’s that about?
A. We attempt water damaged repair and have been successful on 99% of the units we repair with water damage. However, sometimes the corrosion will eat away a component or trace, causing the unit to fail some time later. Labor to correct the damage would be charged. If the unit fails within the 90-day period we may at our discretion look at the unit, in all cases of water damage return shipping will be charged. You must call first so we can discuss the repair.