A. They vary depending on the model number, very reasonable for the typical repair. Most of the time it's the same as the Factory. Rates for older systems can be quoted over the phone.
A. Usually same week unless parts/boards are ordered.
A. Yes we must know before your unit arrives and it must be on the box. Rates can be discussed when you call.
A. After the repair, when ready to ship.
A. Default is Federal express ground and express saver insured for $400
A. If the belt clip swivels because the index pin is worn, we will replace the clip.
A. 90 days on services performed.
A. We always want you ready to use your equipment, we will refund on a case by case basis. We find many VHF systems with UHF antennas because the user likes the smaller antenna, which will degrade performance.
A. Not really, when we initially set up your account we give a flat rate charge. Your description will help us furnish your estimate. We allow 25% latitude as does the factory. An exact Estimate is not possible because parts are replaced as needed during alignment. We will call if the repair is over the initial estimate.
A. When you call for service, tell us you want the top bezel replaced.
A. Not my first choice, many times the USPS person does not wait more than 30 seconds, so your unit goes to the Post Office where it must be picked up. Poor tracking, handling is terrible. I would not want my equipment handled as they do.
A. It’s always good engineering to check all units together, sometimes a frequency change needs to be done. Many units drift way out of specs over the years, and it’s more cost effective for the pair. If you send a receiver or transmitter, we assume you want it aligned.
A. We attempt water damaged repair and have been successful on 99% of the units we repair with water damage. However sometimes the corrosion will eat away a component or trace causing the unit to fail some time later. Labor to correct the damage would be charged. If the unit fails within the 90 day period we may at our discretion look at the unit, in all cases of water damage return shipping will be charged. You must call first so we can discuss the repair.